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"The file contains custom XML elements which are no longer supported by Word" when you try to open a document in Word
- Article
- Applies to:
- Word 2010, Word 2013
Symptoms
Consider the following scenario.
You try to open a document in Microsoft Office Word 2007, in Microsoft Word 2010 or in Microsoft Word 2013 that is using one of the following file formats:
- Word Document (.DOCX)
- Word Macro-Enabled Document (.DOCM)
- Word Template (.DOTX)
- Word Macro-Enabled Template (.DOTM)
- Word XML Document (.XML)
- Word 2003 XML Document (.XML)
During the opening process for Word 2007, for Word 2010 or for Word 2013, you receive the following error message:
The file contains custom XML elements which are no longer supported by Word.
If you save this file, these custom XML elements will be removed permanently.
Then when you click OK, the custom XML elements don't display.
Note
Microsoft Word 2013 displays the error message for the following file formats in addition to the file formats previously listed:
- Word 97-2003 Document (.DOC)
- Word Web Pages (.HTML)
- Rich
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